1. Verification is carried out through the Sumsub system. Make sure you have a valid identification document (passport, ID card, or residence permit) at hand, and that the front camera on your phone or computer is working. - Identity card or residence permit - photograph both sides of the identity document. Make sure all four corners of the document are visible and the information is clearly readable. - Passport – photograph the passport spread. Make sure all the information on the spread is visible and clearly readable. After uploading the document, you will need to take a selfie. Verification usually takes from 1 to 5 minutes. You will receive a notification in your account and an email as soon as your account is successfully verified. If the verification fails or the document is invalid, contact customer support via chat, by email at [email protected], or by phone at +371 60000069. 2. You can create a user account using the E-paraksts electronic signature service, in which case your account will be automatically verified upon completion of registration.

No, each user can register and use only one account. We reserve the right to close any account registered using false information or an account created by a person who has previously registered on the site.

To start playing, you need to set a limit on a single stake and a turnover limit for bets. You can change the limits in the "Limits" section of your profile. You can decrease limits immediately, but an increase in limits will take effect 7 days after their change, according to the laws of the Republic of Latvia.

If you did not receive an SMS with a confirmation code after registration, check that your phone number is correctly entered. If you already have an account, change your password by clicking the "Forgot Password" button. If you did not receive an email with the code, check the "SPAM" and "Social" folders and make sure the email address is entered correctly. If you have any questions, contact support via chat, by email at [email protected], or by phone at +371 600 00 069.

You can only deposit funds from the bank account specified during registration. The minimum deposit amount is €5. You can top up your account using online banking - Swedbank, SEB, Citadele, Luminor, Paysera, Revolut, or a VISA/Mastercard. When topping up through an internet bank or payment card, the user's account is credited immediately. Please note that in the event of technical difficulties, crediting of funds may sometimes be delayed. If the deposit is not credited to the player's account on time, contact customer support via chat, phone, or email at [email protected]. Payment card: You can top up your account using Visa and MasterCard. Please note that the payment card must be verified.

If funds are withdrawn to a VISA/Mastercard payment card, the money will arrive in the bank account within 1-3 business days after the payout is confirmed, depending on the bank. Please note that when requesting a withdrawal to a card for profile verification, a payment confirmation (PDF or screenshot) will be requested showing the name, IBAN number, the last 4 digits of the payment card, and the date of payment. Bank transfers are credited to accounts in Latvian and foreign banks within 1 business day after payment confirmation. Please note that due to maintenance work or for technical reasons, the withdrawal of funds may be delayed, but they will definitely be credited to your bank account.

Payment confirmation is an account statement or a document in PDF or screenshot format that confirms a deposit made from a card to your gaming account, containing the name, IBAN number, the last 4 digits of the payment card, and the date of payment. If the deposit was made using Apple Pay or Google Pay, we will also need a screenshot of your device's wallet indicating the last 4 digits of the virtual card and the linked bank card.

It is not possible to cancel a requested payout, based on the regulatory requirements of the Republic of Latvia.

The calculation of the tax is in accordance with the requirements of the regulatory acts on income tax from individuals: Winnings from lotteries and gambling, as well as the amounts of winnings and the part of winnings up to €3000 (inclusive), are not subject to tax. The part of the winnings over €3000 is taxed at a rate of 23%, and the part of the winnings that exceeds the maximum size of the mandatory contribution object defined in accordance with the Law "On State Social Insurance" – 31% An individual must pay tax on all winnings obtained from all gambling operators combined, totaling more than €3000 per year. For example: if you won €4000, €3000 of this amount is not taxed, and a tax at the source of 23% is levied on 1000 euros, which amounts to €230. After paying the tax, your winnings will be €3770 (€4000-230=€3770). Spelet.lv will withhold tax from each of your winnings starting from €3000, and the recipient of the winnings is obliged to pay tax on the excess amount if it has not been withheld by the payer of the winnings. More detailed information on how to calculate the income tax can be found here (https://www.vid.gov.lv/lv/media/1915/download?attachment).

Yes, to change the bank account registered in your profile, contact our support service. Indicate your new bank account. Note that we will ask you to make a deposit from the new account, then we will change the account number in your profile.

The minimum sports bet is €0.20.

A single bet is a bet on one specific event in the coupon.

A pre-match bet is a single or express bet (on several events) made before the start of the event. The win is calculated as the product of all coefficients multiplied by the amount of the bet placed.

An express bet is a bet on two or more events on one coupon. For the bet to win, all forecasts in the coupon must be winning. For example, if you made an express bet with 10 forecasts and one of them lost - the bet is considered lost, and the winnings are not paid out.

A system bet consists of several combined or single bets. A system bet is considered winning if at least one of the combinations is successful.

No, once a bet has been accepted, it cannot be canceled. Always check your forecasts before pressing the "Place Bet" button. What are LIVE bets? LIVE bets are accepted during the event (during the game).

LIVE bets are accepted during the event (during the game).

Odds are dynamic numbers that indicate the likelihood that a forecast will come true. Multiplying odds by the amount of the bet placed equals the win. Odds may change, but you will receive the win calculated with odds with which your coupon was accepted.

You can see all your bets in the "Betting History" menu.

All forecasts for events are calculated based on the results of the main time unless otherwise stated in the offer or the event does not fall under exceptions. You can familiarize yourself with all the exceptions in the SPORTS – General Rules section.

The rules for each casino game can be found in the lower Games menu or in the Games - Game Rules section on spelet.lv.

The maximum win is individual for each game. The higher the stake, the higher the potential win. More details can be found in the rules of each game.

The minimum bet is €0.01, but each casino game has its own minimum bet.

Please try to log in again and return to the game. If the game does not resume from where it stopped, contact the Spelet.lv support service, and we will be happy to help you.

If after fulfilling the condition of the offer, the casino bonus was not credited to your balance, please contact spelet.lv support via chat or by email at [email protected]. Please specify the name of the bonus and attach a screenshot of the error so we can resolve the situation as soon as possible.

Please note that the refund of sports bonuses will be carried out on the next business day by 17:00 after the conditions of the offer have been met.

Note that you can participate in only one offer at a time. To accept a new offer, cancel your current active offer.

You can contact our friendly customer support from 08:00 to 24:00 in the LIVE chat, by phone at +371 600 00 069, or by email at [email protected].

Information is requested based on Article 28 (1) of the Law on the Prevention of Money Laundering and Terrorist Financing and Proliferation, which states that we must request truthful information and documents necessary for client investigation from our clients, and in turn, clients must provide them. You can familiarize yourself with the Law on the Prevention of Money Laundering and Terrorist Financing and Proliferation here.

If you want to take a break and close your account, please contact our friendly support service. In accordance with Article 4¹ of the Gambling and Lotteries Law, an individual has the right to request in writing a ban on participation in gambling, including interactive and interactive lotteries in the Republic of Latvia, and to be entered into the self-exclusion register. You can learn more about the self-exclusion register here (https://registrs.iaui.gov.lv/).